Zelle Fraud/Unauthorized Transaction

Important: In accordance with our Banking Online Agreement, neither Zelle, nor OMSEFCU offer a protection program for any authorized payment made with Zelle. If you don't receive the goods or services you paid for, or if they are damaged or not what you expected, you will need to work with the seller to resolve your matter.

Complete this form to report a Zelle transaction that you did not initiate or authorize another person to initiate.

(*) indicates a required item

PERSONAL INFORMATION

First Name(*)

Please enter your first name

Last Name(*)

Please enter your last name

Address(*)

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City(*)

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State(*)

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Zip Code(*)

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Email Address(*)

Please enter a valid email address

Daytime Phone Number(*)

Please provide your daytime phone number.

Please mark the best method for us to contact you should we require additional information about your claim.(*)

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DETAIL INFORMATION

Your Share ID Account Number(*)

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Email or Phone Number Funds Sent To(*)

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Amount of transaction disputed(*)

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Date of transaction(*)

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Date unauthorized activity was discovered(*)

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Payment ID or Transaction ID(*)

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Was law enforcement notified?(*)

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Provide a detailed description of the issue you are reporting and why the transaction is being disputed(*)

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Note: If you believe that your online profile has been compromised, it may be necessary to disable (lock) your profile while we complete the necessary research. Additionally, if your transaction was processed through the Visa network, it may be necessary to close your current card and reissue.

Please read the following:
By submitting this claim form, I attest to the accuracy of the information provided. I understand that OMSEFCU may need to contact me or other parties in the transaction to investigate and validate my claim. OMSEFCU has my permission to contact me at the telephone number provided on the claim form. If I am not available or willing to provide the information required, I understand my claim may not be processed or may be denied. During the course of the claim investigation or as a result of investigation results, OMSEFCU may advise me of other courses of action I might pursue. This may include completion of an affidavit of forgery, engagement with law enforcement or engagement directly with another entity who is a party to my dispute.

Questions? Contact us at 909-983-1459 or stop by the branch.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.